Privacy Policy | How CRAZY JD Protects Filipino Players

CRAZY JD Privacy Policy

Last Updated: April 1, 2025

Your privacy and data security are critically important to us. This Privacy Policy explains how CRAZY JD collects, uses, protects, and handles your personal information when you use our services.

1. Our Commitment to Your Privacy

CRAZY JD, operating under the website crazy-jd.com (also known as CRAZYJD88) and part of the JD Group (“we,” “us,” “our”), is dedicated to protecting the privacy and security of our players in the Philippines. We understand the importance of safeguarding your personal data.

This privacy policy casino statement outlines our practices. Crucially, CRAZY JD is PAGCOR-licensed (Philippine Amusement and Gaming Corporation) – License No. [202453293432]. We adhere to the standards set by PAGCOR and strive to comply with the principles of the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines, ensuring robust online casino data protection.

2. Information We Collect

To provide you with our gaming services and meet regulatory requirements, we may collect the following types of information:

• Personal Identification Information: Your full name, date of birth, email address, phone number, and residential address provided during registration or account verification (KYC).
• Account Credentials: Your chosen username and password (which is securely encrypted).
• Financial Information: Details related to your deposits and withdrawals, transaction history, and chosen payment methods (e.g., GCash, PayMaya, Bank Account, USDT wallet address). Note: Full payment card details are typically processed by secure third-party payment gateways and not stored directly by us.
• Verification Information (KYC): Copies of government-issued identification documents (like Passport, Driver’s License, UMID) and potentially proof of address (like utility bills) required for identity verification and anti-fraud checks.
• Technical Information: IP address, device type, operating system, browser type, login timestamps, and website usage data collected via cookies and similar technologies.
• Communication Records: Records of your chats, emails, or calls with our Customer Support team for quality assurance and issue resolution.
• Gameplay Information: Records of bets placed, games played, winnings, and bonus activity.

3. How We Use Your Information

We use the information collected for specific and legitimate purposes, including:

• Providing Services: To set up and manage your account, process your bets, facilitate deposits and withdrawals, and deliver the gaming services you request.
• Identity Verification (KYC): To verify your age (18+) and identity, comply with legal and PAGCOR privacy standards, prevent fraud, and ensure account security.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide effective CRAZY JD help.
• Legal & Regulatory Compliance: To meet our obligations under applicable laws, regulations, and licensing conditions, including reporting to PAGCOR or other authorities when required.
• Service Improvement: To analyze usage patterns (often using aggregated or anonymized data) to improve our website, app, game offerings, and overall user experience.
• Communication: To send important account-related notices, security alerts, or updates. We will only send marketing communications if you have explicitly consented to receive them.
• Security & Fraud Prevention: To monitor for and prevent fraudulent activity, cheating, money laundering, and other illicit activities, ensuring Filipino casino players safety.

4. Data Security Measures

Protecting your data is a top priority. We implement robust technical and organizational measures to safeguard your personal information:

• SSL Encryption: All data transmitted between your device and our servers, including login credentials and payment information (GCash, PayMaya, USDT transactions), is protected using industry-standard 256-bit Secure Socket Layer (SSL) encryption.
• Secure Storage: Your data is stored on secure servers with access controls and firewalls. Sensitive information like passwords is encrypted.
• Access Control: Access to your personal data is restricted to authorized personnel who need it to perform their duties.
• Regular Audits: We conduct regular security reviews and updates to address emerging threats.

For more details on our security practices. The CRAZYJD88 security framework is designed to give you peace of mind.

5. Data Sharing and Disclosure

We value your privacy and do not sell your personal data to third parties for marketing purposes.

We may share your information only in the following limited circumstances and with appropriate safeguards:

• Payment Processors: To securely process your deposits and withdrawals (e.g., GCash, PayMaya providers, banks, crypto exchanges).
• Third-Party Service Providers: With trusted partners who perform services on our behalf (e.g., identity verification providers, platform maintenance, customer support software) under strict confidentiality agreements.
• Regulatory & Legal Obligations: When required by law, regulation, or legal process (e.g., reporting to PAGCOR, responding to lawful requests from authorities).
• Fraud Prevention: Sharing necessary information with relevant bodies to investigate or prevent fraud or security breaches.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing you with services, complying with our legal and regulatory obligations (including specific retention periods required by PAGCOR or financial regulations), resolving disputes, and enforcing our agreements. Once your data is no longer required for these purposes, it will be securely deleted or anonymized.

7. Your Rights Regarding Your Data

Under the Data Privacy Act of 2012 and applicable regulations, you have certain rights concerning your personal data. These rights ensure Filipino casino players safety and control over their information:

• Right to Be Informed: You have the right to be informed about the collection and processing of your personal data.
• Right to Access: You can request access to the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure or Blocking: You can request the deletion or blocking of your personal data, subject to certain conditions and our legal obligations to retain data.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances (e.g., direct marketing).
• Right to Data Portability: Where applicable, you may have the right to receive your data in a structured, commonly used format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise these rights, please contact our Data Protection Officer or Customer Support team using the details provided in Section 10 below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your Browse experience, analyze site traffic, ensure security, and personalize content. For detailed information on the types of cookies we use and how you can manage your preferences, please see our separate Cookie Policy.

9. Third-Party Links

Our website may contain links to external sites not operated by us. Please be aware that we have no control over the content and privacy practices of these sites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through other communication channels. We encourage you to review this page periodically.

This policy is effective as of the “Last Updated” date shown at the top.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer or support team:

• Email: privacy@crazy-jd.com (Placeholder Email)
• Via our Customer Support Page